http://www.hq-ast.com/technical-support-f4/-t1.htm Support for hardware, apps, games, and forum related Topics Fri, 13 Nov 2009 12:26:02 GMT 10 http://i69.servimg.com/u/f69/13/89/35/96/ast_te10.jpg http://www.hq-ast.com/technical-support-f4/-t1.htm http://www.hq-ast.com/technical-support-f4/do-i-need-anti-virus-for-my-iphone-t241.htm AST-Brother Do I need anti-virus for my iPhone? I recently caved in and got myself an Apple iPhone. Working here at Sophos, my first question has to be “Do I need anti-virus software for it?”. Given that the iPhone runs a stripped down version of OS X, and most die hard Macheads will tell you how secure OS X is, my initial thought was that the virus risk must be comparatively small. In addition to this the browser the iPhone uses is a modified version of Safari, again lulling me into feeling ... Technical Support Tue, 10 Nov 2009 02:57:18 GMT http://www.hq-ast.com/technical-support-f4/do-i-need-anti-virus-for-my-iphone-t241.htm#510 http://www.hq-ast.com/technical-support-f4/do-i-need-anti-virus-for-my-iphone-t241.htm http://www.hq-ast.com/technical-support-f4/how-to-fix-punkbuster-kicking-you-for-losing-key-packets-t251.htm AST-Brother After talking with Evenbalance.com I figured out the solution. It was my firewall/virus scan that was blocking things. First go to your C:\Windows\system32\ and see if the PnkBstrA.exe and PnkBstrB.exe are there. If not do not worry. Second, check your firewall/virus scan program to see what it is blocking and allowing. Look for the pnkbstraA and B, unblock/allow them to run. If you do not see pnkbstraB, do not worry I will get to that soon. If you see both and unblock/allowed that ... Technical Support Fri, 13 Nov 2009 12:26:02 GMT http://www.hq-ast.com/technical-support-f4/how-to-fix-punkbuster-kicking-you-for-losing-key-packets-t251.htm#532 http://www.hq-ast.com/technical-support-f4/how-to-fix-punkbuster-kicking-you-for-losing-key-packets-t251.htm http://www.hq-ast.com/technical-support-f4/bro-is-full-of-hot-air-t233.htm Anonymous ]]> Technical Support Fri, 06 Nov 2009 03:58:48 GMT http://www.hq-ast.com/technical-support-f4/bro-is-full-of-hot-air-t233.htm#482 http://www.hq-ast.com/technical-support-f4/bro-is-full-of-hot-air-t233.htm http://www.hq-ast.com/technical-support-f4/need-help-can-anyone-help-me-t224.htm Anonymous ]]> Technical Support Tue, 03 Nov 2009 07:07:01 GMT http://www.hq-ast.com/technical-support-f4/need-help-can-anyone-help-me-t224.htm#466 http://www.hq-ast.com/technical-support-f4/need-help-can-anyone-help-me-t224.htm http://www.hq-ast.com/technical-support-f4/new-tech-support-intern-ast-dark-lotus-t220.htm Anonymous ]]> Technical Support Mon, 02 Nov 2009 07:15:22 GMT http://www.hq-ast.com/technical-support-f4/new-tech-support-intern-ast-dark-lotus-t220.htm#449 http://www.hq-ast.com/technical-support-f4/new-tech-support-intern-ast-dark-lotus-t220.htm http://www.hq-ast.com/technical-support-f4/general-protection-fault-update-t164.htm AST-Brother General Protection Fault? As you are all aware, from the post I submitted in regards to to the, "General Protection Fault",what is it and what does it cause?. I downloaded a program called (WinLauncherXP) that was offered to fix this GPF Problem, I put this program to the test over a 2 week period, Vigorously. The results where poor to say the least, I expected more from this program, and a resolution to the problem, none of that happened. So My Conclusion ... Technical Support Sun, 18 Oct 2009 06:09:09 GMT http://www.hq-ast.com/technical-support-f4/general-protection-fault-update-t164.htm#292 http://www.hq-ast.com/technical-support-f4/general-protection-fault-update-t164.htm http://www.hq-ast.com/technical-support-f4/how-to-save-your-progress-in-vegas-2-t144.htm AST-Brother A Lot of people have asked how to save your progress in Rainbow Six Vegas 2,Very Very Simple!!,first if you have a back up drive or thumb drive, create a folder named Vegas 2,then you go to your documents folder, the games folder, then Ubisoft folder, then your Vegas 2 folder, in that folder is all your profile and progress. What you do is copy all the contents in that folder, then paste it the folder that you created ether in your back up drive or your thumb drive, I do this every day copy from ... Technical Support Sat, 10 Oct 2009 23:10:47 GMT http://www.hq-ast.com/technical-support-f4/how-to-save-your-progress-in-vegas-2-t144.htm#240 http://www.hq-ast.com/technical-support-f4/how-to-save-your-progress-in-vegas-2-t144.htm http://www.hq-ast.com/technical-support-f4/punk-buster-corrupted-file-memory-t132.htm AST-Brother Q:I have been kicked via Punkbuster (0 minutes) ... RESTRICTION: Corrupted File/Memory 81001, i got the following answer "These kicks are when PunkBuster detects a modification of your game exe running in memory. I recommend that you run a virus/malware scan of your computer to see if anything is trying to attach itself to the running program. Also run a memory stress test to see if there is a fault there that could be causing issues. You can find such a program on the following ... Technical Support Tue, 06 Oct 2009 08:55:01 GMT http://www.hq-ast.com/technical-support-f4/punk-buster-corrupted-file-memory-t132.htm#221 http://www.hq-ast.com/technical-support-f4/punk-buster-corrupted-file-memory-t132.htm http://www.hq-ast.com/technical-support-f4/general-protection-fault-t119.htm AST-Brother What It A General Protection Fault? A General Protection Fault in the Intel x86 and AMD x86-64 architectures, and other unrelated architectures, is a fault (a type of interrupt) which can encompass several cases where protection mechanisms within the processor architecture are violated by any of the programs that are running, whether it be the kernel or user program. The mechanism is first described in section 9.8.13 in Intel 80386 Programmer's reference manual from 1986. The General Protection ... Technical Support Thu, 01 Oct 2009 22:56:15 GMT http://www.hq-ast.com/technical-support-f4/general-protection-fault-t119.htm#198 http://www.hq-ast.com/technical-support-f4/general-protection-fault-t119.htm http://www.hq-ast.com/technical-support-f4/how-to-install-and-run-ventrilo-t97.htm AST-Brother 1: Download The Client From Download Ventrilo 2: Install The Client 3: Boot The Client 4: Click the Arrow Pointing to the Right beside the User Name Tab. 5: Click The New Button 6: Type In Your Desired Username And Hit Ok 7: Click the arrow pointing to the right beside the server tab. 8: click the new button. 9: Type in a name for the server. 10: Type in the server address that you are connecting to in the Hostname or IP slot. 11: Put in the port ... Technical Support Fri, 18 Sep 2009 06:01:57 GMT http://www.hq-ast.com/technical-support-f4/how-to-install-and-run-ventrilo-t97.htm#153 http://www.hq-ast.com/technical-support-f4/how-to-install-and-run-ventrilo-t97.htm http://www.hq-ast.com/technical-support-f4/format-a-computer-hard-drive-or-disc-drive-t98.htm AST-Brother Format a Computer Hard Drive or Disc Drive; Web Tech Support: A brand new hard drive cannot be used until it has been formatted. Formatting places magnetic markers on the drive surface to define the sectors in which data is stored. When you format a hard drive, you erase all its files and prepare it as if it were a new or blank hard dive. Formatting your hard drive will wipe clean your drive just like a new hard drive. A hard drive consists of numerous metallic platters. These platters store ... Technical Support Fri, 18 Sep 2009 06:07:46 GMT http://www.hq-ast.com/technical-support-f4/format-a-computer-hard-drive-or-disc-drive-t98.htm#154 http://www.hq-ast.com/technical-support-f4/format-a-computer-hard-drive-or-disc-drive-t98.htm http://www.hq-ast.com/technical-support-f4/troubleshooting-gameplay-and-performance-t20.htm AST-Brother Question How can I improve the frames per second (FPS) display rate for my games and reduce choppiness and lag while playing? Answer Important: The instructions presented in this guide are intended for users who are not encountering critical errors - please see the Troubleshooting Game Crashes topic if you are encountering crashes or error messages. The Game's Menu/Gameplay Lags but my Ping is Fine This is normally a symptom of the Nvidia Network Access Manager software. ... Technical Support Tue, 26 May 2009 00:11:19 GMT http://www.hq-ast.com/technical-support-f4/troubleshooting-gameplay-and-performance-t20.htm#29 http://www.hq-ast.com/technical-support-f4/troubleshooting-gameplay-and-performance-t20.htm http://www.hq-ast.com/technical-support-f4/invalid-cd-key-t19.htm AST-Brother Question I am receiving an "Invalid CD Key" error when attempting register my game - what may be causing this error and how can I complete registration? Answer CD Key Information Your CD Key will be either 13, 20, or 25 characters long - the "S7160880" code which appears on some CD Key stickers (after the CD Key) is a part number and is not part of the CD Key. If you are not certain you are working with the CD Key, or if you are not sure whether or not a game's ... Technical Support Tue, 26 May 2009 00:09:04 GMT http://www.hq-ast.com/technical-support-f4/invalid-cd-key-t19.htm#28 http://www.hq-ast.com/technical-support-f4/invalid-cd-key-t19.htm http://www.hq-ast.com/technical-support-f4/troubleshooting-video-errors-t18.htm AST-Brother Common Video-Related Errors * System crashes or locks up when attempting to load a game * Blank, black screen when attempting to load a game * Distorted graphics in-game * Video lags in-game Answer Important: There may be other factors causing your games to lock up - please review the Using a Firewall with Steam topic and the Programs which interfere with Steam topic to ensure a firewall or background applications are not interfering with Steam. If ... Technical Support Tue, 26 May 2009 00:07:09 GMT http://www.hq-ast.com/technical-support-f4/troubleshooting-video-errors-t18.htm#27 http://www.hq-ast.com/technical-support-f4/troubleshooting-video-errors-t18.htm http://www.hq-ast.com/technical-support-f4/vegas-won-t-launch-at-all-on-vista-t17.htm AST-Brother Vegas won't launch at all on Vista? Try this. If you have either Vista 64 or Vista 32 and when you try to launch RB6 Vegas nothing appears to happen..... try this: Disable UAC (User Access Control). When I disabled UAC on Vista, problem solved. If you don't know how to disable UAC in Vista... link here: http://www.howtogeek.com/howto/windo...windows-vista/ Technical Support Mon, 25 May 2009 23:44:02 GMT http://www.hq-ast.com/technical-support-f4/vegas-won-t-launch-at-all-on-vista-t17.htm#26 http://www.hq-ast.com/technical-support-f4/vegas-won-t-launch-at-all-on-vista-t17.htm http://www.hq-ast.com/technical-support-f4/stuck-in-loading-screen-t16.htm AST-Brother You must disable the Steam Community-In-Game feature to play. Go to Settings and uncheck the box

]]> Technical Support Mon, 25 May 2009 23:37:21 GMT http://www.hq-ast.com/technical-support-f4/stuck-in-loading-screen-t16.htm#25 http://www.hq-ast.com/technical-support-f4/stuck-in-loading-screen-t16.htm http://www.hq-ast.com/technical-support-f4/general-protection-fault-t15.htm AST-Brother -Right click on your "Rainbow Six Vegas 2" icon in your "My games" tab
-click on "properties"
-selec the "local files" tab
-click "verify integrity of game cache"

]]> Technical Support Mon, 25 May 2009 23:30:11 GMT http://www.hq-ast.com/technical-support-f4/general-protection-fault-t15.htm#24 http://www.hq-ast.com/technical-support-f4/general-protection-fault-t15.htm http://www.hq-ast.com/technical-support-f4/minimum-requirements-t14.htm AST-Brother PC MUST meet or exceed these minimum requirements: Supported OS: Windows Vista / Windows XP (only) Processor: 3 GHz Pentium 4 or AMD Athlon 3000 (3.5 GHz Pentium 4 or AMD Athlon 3500 recommended) RAM: 1 GB Video Card: 128 MB DirectX 9.0c-compliant, Shader 3.0-enabled video card (256 MB recommended) (see supported list*) Sound Card: DirectX 9.0c-compliant sound card DirectX Version: DirectX 9.0c (included on disc) DVD-ROM: 4x DVD-ROM Hard Drive Space: 7 GB Peripherals Supported: ... Technical Support Mon, 25 May 2009 23:05:04 GMT http://www.hq-ast.com/technical-support-f4/minimum-requirements-t14.htm#23 http://www.hq-ast.com/technical-support-f4/minimum-requirements-t14.htm http://www.hq-ast.com/technical-support-f4/failed-to-initialize-network-service-t13.htm AST-Brother This problem is a connection problem between the game on your system and Ubisoft server. Please try the following steps to resolve this : 1) First, please make sure that you have the latest patch installed from: http://www.ubi.com/US/Downloads/Info.aspx?dlId=2026 2) Check any firewalls on your system to ensure they are not blocking the game from accessing the Internet. Applications like Norton Internet Security, Zone Alarm, BlackIce etc will all act as a firewall. Please check ... Technical Support Mon, 25 May 2009 23:00:08 GMT http://www.hq-ast.com/technical-support-f4/failed-to-initialize-network-service-t13.htm#22 http://www.hq-ast.com/technical-support-f4/failed-to-initialize-network-service-t13.htm